A Recovery Partner Your Guests Can Count On
When something gets left behind, the moment is stressful for your guest — and it becomes your team's responsibility too. Whether your staff has already located the item or needs help finding it, Urgent Matters becomes an extension of your guest experience — handling verification, secure packaging, and return logistics, including the shipping and carrier details that take time away from your front desk.
How It Works (for partners)
Your guest realizes something's missing.
Your team locates it — or calls us to help find it.
We verify, package, and coordinate the full return — including shipping, tracking, and complex logistics when needed.
Why Partner With Us
- Faster resolution than mailing it yourself
- Verification photos and signature confirmation on every recovery
- No hidden fees — your guests always get an estimate first
- Frees up staff time spent on packaging, carrier coordination, and shipping logistics
- Support for complex return logistics, including international shipping
- A branded, professional experience that reflects well on your property
Preferred Partner Program
Properties that partner with Urgent Matters get discounted rates for their guests and can advertise themselves as a Preferred Recovery Partner — one more way to stand out on guest experience.
Get in Touch
Interested in partnering with Urgent Matters? Tell us a bit about
your property and we'll follow up within 48 hours.